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LATEST UPDATE: Fully vaccinated travellers (including under 18 years of age) can travel to the UK without pre-departure testing and only require a lateral flow test on or before day two after arrival. Travelling is getting easier - get in touch online, live chat, message or visit us in branch. 

What is a Co-operative?

A co-operative also known as a co-op is a group of people working together to meet the common needs and goals of its members, sharing ownership and making decisions democratically. Unlike a privately-owned company, co-operatives are not about making big profits for shareholders, they exist to create value for customers. Since 1853 The Midcounties Co-operative has been providing quality produce at fair prices, as well as supporting community-led programmes for the good of local people by donating time and funds across the UK.

Our Mission Statement

We strive 'to be a successful consumer co-operative working towards creating a better, fairer world and to enhance the lives of our colleagues, members, customers, and the communities we serve'. That means that we are an ambitious business guided by the co-operative values and principles to ensure that everything we do benefits our members and the wider community.

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Co-operative Difference

We’re more than just a travel agent… As a co-operative society, we put you at the heart of everything we do, offering full impartial travel advice whilst tailoring holidays to meet your specific needs. Our holidays are ATOL and ABTA protected, which means your money is fully protected. We believe your only worry should be which destination you choose for your holiday.

You help us, help others
When you book with us you aren’t just arranging a holiday, we invest millions into local communities each year.

Your perfect holiday
We want every stage of the booking process and of your holiday to uniquely suit you – from your first contact with us, to the time of your flight, to the way your hotel chef poaches your morning eggs. If you want to book online, or come to see us in store, call us, or if you’d prefer that we called you, that’s okay. If you want a stylish ski holiday, an exotic break in Gambia, a luxury cruise, a staycation in the UK, or a sun-soaked all-inclusive in Spain, we have these and many more.

Charity Partners

You may already know that here at Your Co-op Travel, we work alongside some amazing charity partners to raise money for incredible causes. We are very excited to announce our new partnership with the Go Beyond organisation. Go Beyond do some amazing work with children and young people aged from 8 -15 years old from challenging or vulnerable backgrounds.

Go Beyond offer both residential and day breaks of which include a variety of adventurous, imaginative, creative, and reflective experiences. Though these experiences the children can build skills, make new friends, try something new and make memories that last a lifetime.

We are passionate about our partnership and believe that Go Beyond aligns to the ethos and values of both the Your Co-op Travel group and the wider Your Co-op society.

For more information about Go Beyond we encourage you to have a look at their website https://www.gobeyond.org.uk/


Anyone can join the Midcounties Co-operative for just £1, and each member of the co-operative is given a voice. Democracy frames how our company works, meaning that every customer and every team members can influence our most important decisions.


A commitment to openness drives us to offer the right product to the right person, without restrictions or excuses. As one of the UK’s largest independent travel agents we take the hassle out of arranging your holiday, piecing together packages sourced from hundreds of different holiday providers. This helps us give you the best choice and the best possible deal.


Our equality policy means that we recognise the benefits and opportunities every individual can bring to the company and to British society itself. We also go further, because our unbeatable range of holiday providers lets us find travel experiences to suit every budget, every preference, and every taste.

Social responsibility

Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. 

For example, we do not allow the sale of any captive marine animal attractions or any packages that include them, to be sold within our retail branches due to the conditions that they face.

You can read more about the Midcounties Co-operative society here.



Since 1844 there have been co-operatives; organisations set up by communities for the good of local people, providing quality produce at fair prices.

Midcounties launched its first store in 1853 and there's been no stopping us since, but no matter how we grow our values of Democracy, Openness, Equality and Social Responsibility remain the same.

We're proud of our heritage, independence and our local roots - those are things that will never change. The Co-operative Movement has its roots in the 19th Century when the Industrial Revolution resulted in widespread exploitation and misery for many working people.

One particular form of exploitation that was common was the way many people found it difficult to obtain good quality food at a fair price.

The Rochdale Pioneers are credited with starting the first successful retail co-operative society in 1844, although there had been earlier attempts. The Pioneers opened a shop in Toad Lane, Rochdale selling unadulterated goods at reasonable prices to raise funds to create their own co-operative community. They also introduced a dividend that meant that all of its customers could become members of the Society and received a return in accordance with their expenditure.

By 1890, the efforts of ordinary men and women had forged a Movement of some 1,400 societies right across the century, with even more in Europe and elsewhere throughout the world. However, during the last century, the Co-operative Movement has undergone many changes in order to meet the challenge posed by multiple retailers, including combining to create larger and more efficient organisations.

Today, there are around 39 retail co-operative societies in the UK ranging in size from small 'one shop' societies to giants with sales of over £5 billion. Scroll through the timeline on the right or read more about our heritage on our main Society website.

Read more


We take great pride in the level of service that we provide to our customers and we are delighted to have been awarded the Feefo Gold Trusted Merchant Accreditation again for 2017, an award based purely on customer feedback on the service they received from us when booking their holiday.


Our team of travel experts are all extremely well-travelled and can offer advice based on first-hand knowledge of the many destinations they have visited.

As a Co-operative, we are fully independent and not tied to any individual tour operator and this means we are able to offer fully impartial recommendations to you for your next holiday.

We are delighted to have been awarded the Feefo Gold Trusted Merchant Accreditation

The sale of Captive Marine Animal Attractions - Your Co-op Travel (Retail)

After measured consideration and in line with our co-operative values, Your Co-op Travel does not endorse any attractions that include captive marine animals. We do not allow the sale of any captive marine animal attractions or any packages that include them, to be sold within our retail branches.

Captive marine mammals suffer from a huge range of health problems, including extreme stress, neurotic behaviours and abnormal levels of aggression. Bottlenose dolphins are six times more likely to die immediately after capture from the wild and transfer between facilities.

Why have we made this decision?

We’re a business based on four key values – Democracy, Openness, Equality & Social Responsibility. Where a product or service that we offer conflicts our values we are committed to ensuring that we react and reduce the impact as best we can control. Due to the conditions that captive marine animals face we will not support attractions that exploit them.

What suppliers / products does this affect?

* Do Something Different
* Attraction World

Any supplier that may offer entrance tickets to experiences, attractions or parks with captive marine animals such as but not limited to:

* SeaWorld
* Discovery Cove
* Loro Parque/Park
* Marineland
* Atlantis Dolphin Encounter at Dolphin Bay

This include combo ticket sales that may include any such attraction, experience or park e.g.: Orlando Freedom Ticket™, which includes SeaWorld, or Disney and SeaWorld parks combo pass.

Please contact us if you require further clarification on this policy.


At The Midcounties Co-operative we place a great importance on supporting the communities we serve, because it’s something that matters to our members, our customers and our colleagues. Concern for the community is one of the co-operative principles on which we base our business and we look to give something back to our communities in a number of ways.

From volunteering at schools and local charities to fundraising for our charity partner, and donating a share of our profits back to organisations that need our support, there are so many ways we are engaging with the people we serve. Our work within the community has been recognised by a number of national bodies and we’ve received many awards. Take a look through this section to find out more about what we do, and how we could help your organisation.

Supporting Local Communities


Regional Communities' is a focussed, measured approach to supporting communities in an identified geographical location where the society has a strong trading presence. Measured, with clear targets, Regional Communities is a programme that puts Midcounties at the very heart of the local life, ensuring that we are truly community owned, community led, and community rewarding.

Our colleagues and members work together to support local community projects that matter to those who work, live and learn in the local community.

The Midcounties Co-operative is one of only a handful of UK businesses to achieve a 5 star rating in Business in the Community’s annual benchmark of responsible business, the Corporate Responsibility Index (CR Index). We are proud to have achieved 99% against an average of 91% for our sustainability practices.

Find out more and learn how to apply for funding for your local community project here.



As a Society, our colleagues also receive an entitlement of up to three days each year to volunteer within their normal working hours.

We believe that volunteering gives our colleagues a fantastic opportunity to develop individually and as part of a team while making a real difference to their community. Colleagues taking part in our volunteer programme have participated in numerous activities – anything from painting a church hall, to supporting employability events or one-to-one mentoring for young people.

If you would like to find out more about the scheme and how our colleague volunteers can make a difference at your community group, or if you are interested in volunteering, click here (https://www.midcounties.coop/our-communities/volunteering/) to contact the Midcounties Community team.

Responsible Retailing


As a co-operative we’re working towards a better, fairer world. Our Society is working to make a difference in a positive way to the lives of people, both in your community and throughout the world. For example, on a local level our stores over essential services and we support and fund local community projects. On a worldwide level, we continue to support a variety of initiatives including Fairtrade, ethical sourcing and caring for the environment.

All of our trading groups are doing their bit, with our Funeral Group introducing LpG fuels for some funeral vehicles to achieve reduced emissions and launching a range of environmentally friendly coffins. At our Childcare nurseries biodegradable nappies are used and children are taught the value of recycling and environmental awareness.

Brochure Recycling

As you can imagine, producing numerous travel brochures creates waste. As part of The Midcounties Co-operative’s commitment to the environment we endeavour to recycle all our brochures and, wherever possible, send e-brochures to our customers to help reduce waste even further.

The Society was reaccredited for the second time with the fair tax mark in 2016 , which certifies that we pay the right amount of tax in the right place at the right time. This Tax Charter represents a formalisation of our approach on tax matters and reflects our outlook and values.

Within the overall framework set by the Charter, we believe it is fair that we look for ways to mitigate the Society’s tax bill to ensure we do not pay more tax than we need to.  

However, our approach will always be based on a recognition that as a values led and ethical organisation we should pay the taxes we are due to pay and we should not engage in aggressive tax avoidance schemes, even if legal.

Click here to view our Tax Charter

Make Holidays Greener

Make Holidays Greener is an annual campaign led by ABTA (Association of British Travel Agents) encouraging the holiday industry to do more to benefit the environment. The theme is, “Reduce, Reuse, Recycle”, and the Make Holidays Greener team is making it easier than ever to do something good for the planet while you enjoy your trip away.

Here at Co-operative Travel, we want to contribute to sustainable tourism too, so we’re in full support of the scheme.

Why not make a pledge to make your holiday greener before going on holiday?


Make a pledge

You can make your own pledge by visiting the Make Holidays Greener website here.

Nikki White, Director of Destinations and Sustainability for ABTA, said: “Make Holidays Greener offers an opportunity for travel companies to try out new approaches using the waste framework of ‘Reduce, Reuse, Recycle’.

“By testing out new initiatives and sharing best practice of what has worked, businesses can work towards achieving ‘the circular economy’ – where resources would be in use for as long as possible and we minimise waste or pollution.”

Check out this great infographic >


Midcounties Co-operative

The Midcounties Co-operative is a business owned by its members. The members elect a Board of Directors, who ensure that:




YOU control your membership. You can be involved as much or as little as you like​

As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. The AGM and the regional half yearly members' meetings are a key way that members can have a say in the running of their Society. And of course members are encouraged to use their vote in the Society's annual elections in the autumn, when members like you contest places for the Society's Board of Directors.

Membership points and benefits

The points you earn as a Midcounties Co-operative member are converted into a share of the profits, the value of which is approved by members at our members’ meetings. From childcare and energy to healthcare and travel, being a Midcounties Co-operative member ensures that you enjoy a range of benefits across all our business areas. When you join the Member Travel Club, you now receive 1 point for every £2 spent, giving you 5 times more value than before!

You can find a breakdown of how to earn points and our current rewards here.

Joining the Member Travel Club

Being a member of The Midcounties Co-operative offers you the opportunity to earn membership points when you trade with us.

By joining our Member Travel Club, which is exclusive to Midcounties Co-operative members, you will also gain access to exclusive travel benefits including discounts, rewards, VIP rates on travel money, and extra points.


The Midcounties Co-operative has had a lot to celebrate recently, with awards both at a Society level and also within our individual business areas.

The Society awards recognise our collegue engagement and our innovation, these national awards mark us out as sucessful co-operative business and we are extremely proud to have achieved this recognition.

Click the awards below to find out more:

Travel Awards

Feefo Platinum Trusted Merchant


We are delighted to have been awarded the Feefo Platinum Trusted Merchant Accreditation for service again for 2019.

Only businesses that have received over 100 reviews within a year, and with a service rating above 95% receive Feefo's most prestigious award.

Best Use of Social Media


We were delighted to receive this award in the 2016 Agent Acheivement Awards. It is an award that reflects the hard work and dedication from our Social Media team in producing engaging and innovative content for our many followers.

You can see a full ist of winners in all categories here.

Central England - Large Agency


We were delighted to be awarded, for the fourth year running, the Central England Large Agency of the year award at the 2017 Agent Acheivement Awards.

See the full ist of winners here.

Society Awards

Co-operative Of The Year


The Midcounties Co-operative has been named Co-operative of the Year at the annual Co-operative Awards.

The awards celebrate excellence, innovation and ethics in business and the Society was honoured with the accolade due to both its financial performance and social responsibility.

The award was presented at the Co-operatives United festival in Manchester where co-operatives from all over the world gathered to mark the end of the United Nations International Year of Co-operatives.

Chief Executive Ben Reid said, “This is a great honour from the co-operative movement and we are extremely proud to be recognised by our peers with this prestigious award. To achieve it in the International Year of Co-operatives makes it very special indeed.” 

Queens Award For Enterprise In Sustainable Development


The Midcounties Co-operative has been awarded the Queens Award for Enterprise in Sustainable Development. The award which will be presented to the Society by The Queen in July is the highest official UK award for British businesses, so to be recognized with such a prestigious award is a significant success for the society.

This award acknowledges the Society’s positive environmental initiatives, sustained growth and contribution to local communities.

In the past decade the Midcounties has increased sales by 65 per cent to £1.2billion and have distributed a total of £44million in profits as dividends to their members. They have also raised over £1.4million for local charities and good causes, showing  their continued commitment to social responsibility as it has grown.

Their Co-operative Energy business was also recognised in the Queen’s Awards for buying three quarters of its energy supply from renewable sources and being the first energy provider to give customers control of how it sources its energy mix.

In the past two years alone, Midcounties colleagues, members and customers have raised over £550,000 for its charity partner Teenage Cancer Trust, and the Society is now focusing its fundraising and community effort into local activity to make a different in the local areas where it operates

Best Companies Accreditation


A stellar endorsement from its own workforce has seen The Midcounties Co-operative awarded a prestigious two-star rating in a national business awards scheme.

Best Companies accreditation recognises high levels of employee engagement and is sought after by some of the UK and Northern Ireland’s leading high street names and other successful businesses.

Achieving two-star status puts Midcounties in the ‘outstanding’ category and is two steps higher than last year’s listing of ‘One to Watch’.

The award was presented at a ceremony in London. Chief Executive Ben Reid, said: “This is very special, as a significant part of the assessment is feedback from our own colleagues.

“For any business to be successful you have to have those you work with on your side, sharing a common goal and vision.

“When you have 9,000 colleagues across 450 sites that’s a big task but this award is a clear demonstration that it’s a challenge we’ve met in style. I’m very proud to accept this award on behalf of all the colleagues at Midcounties.”

Best Companies accreditation follows the elite ‘Michelin-style’ star rating system. Based on employee feedback, organisations receive an index score which determines their star-rating compared to a fixed standard.

The score is defined from employees’ responses to questions within the Best Companies survey, which assesses all areas of the employment experience. This includes leadership, personal development, wellbeing and remuneration.

The two-star accolade follows hot on the heels of Midcounties retaining its Investor in People Gold award, alongside being named Co-operative of the Year in the annual Co-operative Awards that celebrate excellence, innovation and ethics in business.

5 Star Rating In Business


The Midcounties Co-operative has been awarded a coveted 4.5 star rating in Business in the Community’s annual benchmark of responsible business, the Corporate Responsibility Index (CR Index), rising from 4 stars in 2014 and achieving a score of 99% in 2016 against a national average of 91%.

The CR Index is a robust benchmarking tool which has helped hundreds of companies measure and manage the progress they are making to integrate responsible business practice into their mainstream business at all levels. 

The sought after 5 star rating, which few businesses have achieved, recognises the Society’s commitment to supporting and developing the communities in which it trades.

The Society has been praised for distributing over £1.5 million in charity and community investment, including £550,000 for Teenage Cancer Trust, and for providing support to over 10,000 community groups in 2014.

The CR Index also recognises businesses who have excelled in environmental activity and rewarded The Midcounties Co-operative for its outstanding success in reducing energy consumption by 10 percent since 2009 and increasing the percentage of its waste that is recycled from 21 percent to 83 percent during the same time period. In total, the Society has made staggering eco efficiency savings of over £1 million.

Pete Westall, Group General Manager for Co-operative Social Responsibility, said: “The Midcounties Co-operative is committed to bringing our members and colleagues together to provide impactful and sustainable support for local community groups. We are extremely proud of everyone who helped us to achieve this outstanding rating and to make a lasting difference in the areas where we do business.

We're platinum rated award winners!

We're extremely proud of the service that we provide and we strive to offer the best possible levels of service to all our customers at all times. We ask every customer to provide feedback on the service they have received whenever they book with us and you can see these reviews below.

Platinum Trusted Merchant Accreditation

We were delighted to be awarded the Feefo Platinum Trusted Merchant accreditation for 2020 following on from us receiving the gold award in 2018 & 2019. The Platinum Trusted Merchant accreditation is the highest level of award issued by Feefo and we are very grateful to all our customers for helping us to achieve this by providing their feedback.