Special Assistance

Adapted Rooms, or walk in showers can only be guaranteed before a booking is confirmed. If someone on your booking would like to arrange these then please contact us prior to booking.

If you’ve booked or are considering booking a resort transfer between the airport and your accommodation as part of your holiday arrangements with us, you’ll need to contact us so we can help.

Our suppliers will try to accommodate all customers and their equipment/luggage on transfer coaches, but there are restrictions due to the type, space and accessibility of vehicles that are available in other countries. This means alternative transfer arrangements may have to be organised.

For example, If you’re taking an electric wheelchair or scooter, we recommend you book a taxi transfer to your hotel as in most destinations you can’t take this equipment on coaches. We can also arrange a taxi transfer for you if you are not able to climb the steps on the coach.

Please contact us for prices of taxi transfers and we’ll help you with any reservations you need to make. In some destinations taxis may not be adapted to accommodate wheelchairs, please ask us for more details when you call.

Airport operators within the EU have a responsibility to assist anyone with a disability or mobility difficulties during their time at the airport. This includes intellectual disability or impairment, age or any other cause of disability. The airports will signpost designated points for customers with reduced mobility.

The assistance Airlines can provide to disabled customers and customers with reduced mobility, can include the following (services will vary by airline – please contact us prior to booking and our agents will confirm the specific arrangements available for your selected airline):

• Assistance moving to and from seats on the aircraft.

• Providing use of the on-board wheelchair.

• Helping a customer to and from the on-board lavatory providing this does not involve lifting or carrying the customer

• Assisting a customer with their hand luggage on board the aircraft

It should be noted that any customers with reduced mobility will not be able to sit in an exit-row seat, if you are selecting seats as part of your online check-in and you select these seats, you will be re-allocated seats at the airport check-in desk or onboard the plane.

The policies for assistance dogs being carried will vary between different airlines. Please contact us prior to booking your holiday if you are travelling with an assistance dog so we can check the requirements for the airline involved in your holiday booking.